Controversies for Zomato aren’t leaving the company soon as recently, Aarey Sub Police have booked an unidentified man for allegedly posing as a Zomato executive and duping a customer of Rs. 70,000.
The alleged cheat fooled the customer with the play of refund. Police revealed that the accused had found the victim by tracking Zomato’s Twitter account, at which he was seeking a refund.
According to the FIR, the customer who is a senior analyst in a bank had ordered food through the Zomato app on July 24. Due to some reasons, he wanted to return the food and also requested for a refund. When not done, he tweeted to Zomato asking for a refund and posted his mobile number.
Within 45 minutes, he got a call from a man, who claimed to be a Zomato executive. He allegedly told the victim that his money would be refunded and asked him the PIN for his BHIM app.
After providing the PIN, the fraudster withdrew Rs. 70,000 using the same within 10 minutes. Realising he had been duped, the victim approached the police the same day and an FIR was registered under relevant sections of the Indian Penal Code and IT Act.
In a reply to Hindustan Times, a Zomato spokesperson said they constantly remind customers that chat and email are their first channels of care. “We never ever request users to share their personal/bank account details. For all their queries, they can reach out to us via email or the chat support on the app. We are also sharing similar messages with our all users and are soon going to display it on our app,” the spokesperson said.
We request our readers of be very careful and never share your ATM pin or UPI pin with anyone.