Providing top-notch experience to a customer is what helps brand maintain its recall in the minds of the TG and also helps in generating a good PR.
Achieving Customer Satisfaction
Today every brand looks at every possible opportunity to provide a great experience to its customer, not only to retain, but also to thrill the customer and stand apart from its competition. Sometimes smallest of gestures done by brands leave a big impact on customer’s mind and in return earn the brand a good word of mouth and PR
One Plus is one such brand that is leaving no stone unturned to provide its customers the best experiences. Riding high on the success of One Plus 6, their focus strategy is keeping the customers happy, be it with their fully loaded phones or their experience stores and exclusive service centers across major cities of the country.
One Plus Coffee Experience
Adding another level to provide customer satisfaction, One Plus has just launched a ‘One Plus Coffee Experience’ at their exclusive stores. As part of the experience, One Plus aims at giving a customer a feel good and best experience to evaluate and assess the phone, in a great environment even before they finally buy it. The concept offers one of the finest premium Arabica coffee, which has been chosen from over 800 varieties of coffee with rare strands and specially crafted for One Plus customers.
The company is focused on taking customer relationship to another level in order to achieve brand loyalty and long-term customer retention with the highest level of customer satisfaction.
Exclusive Service Centers
One Plus has recently opened an Exclusive Service Centres at Bengaluru, Hyderabad, and Chennai and is planning to open two more in the coming week, in Bengaluru and Jaipur respectively, making a total of 18 exclusive stores. These exclusive centers aim to reduce customer hassle and solve most of the queries and problems within an hour including delivery. They have also extended their service center timings from 11AM-8PM including lunchtime and weekends too enabling seamless service for working and professional people.
These centers not only provide on-time delivery and services but are also high on engagement factor with recreation as a major focus. Customers can read books, listen to music, surf the net or even play games on PS4 while waiting for the mobile to get serviced. One Plus aims at opening 25 such exclusive centers by the end of the year.
The company is definitely setting high standards of customer experience and satisfaction for other brands to match up to.
Have you been to any of the exclusive centers yet?